Customer Success Representative
Job Location: Hyderabad
Type: Full - Time
Job Overview
We are looking for a Customer Success Representative to ensure a seamless customer experience. This role
involves daily customer interactions, tracking support tickets, and providing ongoing assistance to help clients
maximize the value of our satellite and GIS solutions.
Key Responsibilities
- Act as the first point of contact for customers, addressing queries and concerns.
- Assist clients with product usage, troubleshooting, and onboarding.
- Track and manage customer tickets, ensuring timely resolution.
- Coordinate with internal teams (technical, sales, and support) to address customer needs.
- Maintain customer records and document key interactions.
- Provide proactive guidance and handholding to enhance customer satisfaction.
Qualification
- Education: Bachelor’s degree in Engineering, GIS, Remote Sensing, Business, or a related field.
- Experience: 1-3 years in customer support, success, or technical support roles.
- Strong communication and problem-solving skills.
- Experience with CRM tools and ticketing systems is a plus.
- Ability to manage multiple customer interactions efficiently.
